Last Updated: 27 October 2025
Welcome to Southern Tier IT Services (“we,” “us,” “our”). These Terms of Service (“Terms”) govern all products and services we provide, including IT management, consulting, repair, electronics, software development, monitoring, and related technology services (collectively, the “Services”). By engaging with us or using any of our Services, you (“Client,” “you,” or “your”) agree to these Terms.
We provide technology-related services, including but not limited to:
Managed IT and monitoring services
Network, cloud, and cybersecurity solutions
Electronics and computer repair
Product design, prototyping, and development
Software and app development
Consulting, vCTO, and business technology planning
Audio/visual, communications, and cabling services
The exact details of any engagement will be outlined in a written estimate, proposal, or service agreement.
All fees are due as stated on invoices or contracts.
Payment is accepted through our client portal or other approved methods.
Late payments may incur a finance charge or service interruption.
Prices and rates are subject to change with reasonable notice.
Subscriptions (such as monitoring services) renew annually unless canceled before the renewal date.
Old payment methods and credentials from prior systems are not valid under our new client portal.
You agree to:
Provide accurate and timely information necessary for us to perform Services.
Maintain secure backups of your data unless covered under a separate backup or disaster recovery agreement.
Use our Services lawfully and in accordance with these Terms.
We are not responsible for delays or failures caused by inaccurate information, third-party vendors, or circumstances beyond our control.
We take reasonable measures to safeguard client data and systems. However, no system is completely secure.
We are not liable for data loss, breaches, or corruption unless directly caused by our negligence.
Our privacy policy, available on our website, explains how we collect, use, and protect your information.
Repairs and hardware services are performed with professional care.
We are not responsible for pre-existing conditions or damage unrelated to our work.
Data loss during repair can occur; we recommend clients back up their data before service.
All parts and labor warranties are specified on a per-service basis.
All software, code, and prototypes developed by us remain our intellectual property until payment is made in full.
Licensing, ownership, and support terms for custom solutions will be defined in individual project agreements.
Monitoring services, including Southern Tier IT Advantage Monitoring Services, provide proactive alerts and recommendations but do not include the cost of repairs.
We are not responsible for any loss or damage arising from user inaction following an alert.
To the maximum extent permitted by law, Southern Tier IT Services is not liable for:
Indirect, incidental, or consequential damages (including lost profits or data).
Hardware or software failures outside our control.
Any third-party service interruptions or data breaches.
Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.
Either party may terminate services with written notice.
Outstanding balances are due immediately upon termination.
Subscription services remain active until the end of the paid term and are non-refundable after activation.
We may recommend or resell third-party software or hardware.
All warranties, performance, and support for third-party products are governed by their respective vendors.
These Terms are governed by the laws of the State of New York.
Any disputes shall be resolved in the courts of Allegany County, NY, unless otherwise required by law.
We may update these Terms periodically. The latest version will always be available on our website. Continued use of our Services constitutes acceptance of any updates.
Southern Tier IT Services
4 West Main St, Cuba, NY 14727
📧 [email protected]
🌐 www.southerntierit.com